This video covers an example of a pricing for a services business i.e. Inbound Call Centre
- The elements to consider when pricing a service
- Understanding the ‘true cost’ of employees providing services
- Availability of employeese. not the time you’re paying them for!
- Employee utilisation – how to maximise it for better profitability
- The fixed costs of providing a service – to be factored into pricing
- Variable factors that impact profitability
- Working through a services pricing model
- Knowing your breakeven price and calculating a profitable price
- Setting KPIs for service staff to improve sales and profitability
